Privacy Policy

Introduction

PlanLiv ("We", "Company") values the privacy and security of your personal data.

This policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act B.E. 2562 (PDPA).

By using our website, you acknowledge and accept this policy.

1. Information We Collect

We collect your personal data in the following cases:

1.1 Information You Provide Directly

When you fill out contact forms or make inquiries, we collect:

• Full Name
• Phone Number
• Email Address
• Line ID (if provided)
• Messages or questions you submit

1.2 Automatically Collected Information

When you visit our website, we collect technical data to improve our services:

• IP Address
• Browser type and device used
• Pages visited and duration
• Cookie data (according to Cookie Policy)

1.3 Information We Do Not Collect

We do not collect sensitive personal data such as:

• National ID numbers
• Bank account information
• Health information

If such data becomes necessary for actual transactions, we will request your explicit permission first.

2. Purpose of Use

We use your personal data for the following purposes:

2.1 Service Provision and Communication

• Respond to inquiries and questions
• Provide property information of interest
• Coordinate property viewing appointments
• Provide real estate consultation

2.2 Service Improvement

• Analyze website usage behavior
• Improve user experience
• Develop new tools and features

2.3 Marketing and News (Only with Consent)

• Send interesting property news
• Notify about special promotions
• Send newsletters (you can unsubscribe anytime)

2.4 Legal Compliance

• Comply with relevant laws and regulations
• Respond to requests from government agencies

3. Storage and Security

We implement appropriate security measures to protect your data:

3.1 Technical Measures

• Use SSL (Secure Socket Layer) for data transmission
• Store data on secure servers
• Limit data access to necessary personnel only

3.2 Retention Period

• We retain data only as long as necessary for purposes or as required by law
• When no longer necessary, we safely delete or destroy data
• You may request data deletion according to data subject rights

Important: Despite our best efforts, no system is 100% secure. We recommend caution when sharing personal information.

4. Data Disclosure to Third Parties

We will not sell, exchange, or rent your personal data to external parties.

We may disclose data in the following cases:

4.1 Trusted Service Providers

We may share data with third parties assisting our business operations, such as:

• Website hosting providers
• Data analytics providers
• Email service providers

These parties are obligated to maintain confidentiality and use data only for specified purposes.

4.2 Property Owners

If you're interested in a property, we may share your contact information (name, phone) with property owners or related service providers for coordination.

4.3 Legal Requirements

We may disclose data when:

• Required by law or government agencies
• Court-ordered
• Necessary to protect the rights and safety of the Company and others

5. Cookie Policy

Cookies are small text files that websites store on your device to help remember you and improve user experience.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality (e.g., remembering language selection)
• Analytics Cookies: Help us understand how you use the website (e.g., Google Analytics)
• Marketing Cookies: Used to display relevant advertisements (only with consent)

5.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Subject Rights

Under the Personal Data Protection Act, you have the following rights:

6.1 Right to Access

You have the right to request access to and copies of your personal data we hold.

6.2 Right to Rectification

You have the right to request correction of inaccurate, incomplete, or misleading data.

6.3 Right to Erasure

You have the right to request deletion of your data, unless we must retain it by law.

6.4 Right to Object

You have the right to object to the collection, use, or disclosure of your data.

6.5 Right to Data Portability

You have the right to receive data in a machine-readable format for use with other service providers.

6.6 Right to Withdraw Consent

You have the right to withdraw previously given consent at any time (e.g., unsubscribe from newsletters).

6.7 How to Exercise Rights

To exercise any rights, please contact us using the information in "Contact Us". We will respond within 30 days.